The Listen & Lead workbook follows the original book with a case study per chapter with two additional chapters to study. Chapter 11 is on Conflict vs. Contention and chapter 12 addresses Keystone Habits and Trigger Busters. Many of the principles take some time to address, because our behaviors are counter to what works. We’ve accepted them because everybody does it.
The introduction is full of recent information gleaned from studies on the brain, empirical evidence, and years of coaching people on overcoming behavior challenges. You will be introduced to three constructs that will be the basis for behavior change: